FAQ

Frequently Asked Questions – Whisker Works

1. Are your grooming tools safe for all pets?

Yes! Our products are designed to be gentle yet effective for most dog and cat breeds. Please read the product descriptions carefully to ensure compatibility with your pet’s coat type or grooming needs.

2. Can I use these tools on both dogs and cats?

Many of our grooming tools are suitable for both dogs and cats. Some items are more specific—like nail clippers or brushes—so always check the label for guidance.

3. How do I clean or maintain the grooming products?

Most tools can be cleaned with warm, soapy water and air-dried. For electric or steam-based tools, please refer to individual care instructions provided with the product.

4. Do you offer international shipping?

Yes, we ship internationally! Please note that shipping times may vary, and deliveries can take up to 2 weeks depending on your location and customs clearance.

5. What is your return policy?

Due to hygiene and safety standards, we do not accept returns on grooming products.
However, if your item arrives damaged or defective, we will gladly issue a full refund upon receiving clear photo or video evidence within 7 days of delivery.

6. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can monitor your package using our tracking portal or your local courier’s website.

7. Still have questions?

No worries! Reach out to us anytime at support@whiskerworks.co and we’ll be happy to help.